Shipping and Pre-Order Policy – Dstar Toys
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COVID-19 UPDATE

- We ask all of customers to please be patient during this pandemic, as all shipping services have been delayed due to COVID19 restrictions and there is no guarantee of an arrival date. 

- Once a package leaves our office we are no longer responsible for it and highly recommend you purchase ROUTE insurance at checkout to insure your package. 

- Here is an updated list of international restrictions of shipping outside of the USA from dstartoys.com:

https://about.usps.com/newsroom/service-alerts/international/welcome.htm

- We will no longer be offering express shipping within the USA as there is no guarantee of the arrival date of your order.

Shipping Policy

All packages will be delivered with a tracking number and is trackable within your account. Additional optional services like signature confirmation or insurance, you will need to contact me directly through Facebook chat or e-mail.

All action figures will be shipped in a sturdy box. The exceptions are single purchases of Little Armory model kits and Tamashii Nations effect pieces.

Box can be available upon reqest at no extra charge for Little Armory model kits and Tamashii Nations effect pieces, so please message us before you order.

The shop is open from 9am to 5pm PST Monday through Friday. If you place an order within those days and times, they will be processed same day. If an order is placed outside our business hours (such as the weekend), it will be processed during the next business day. 

If package gets damaged, lost or stolen we cannot be held responsible in any way.  If any case this happens, you will need to file claims within post office at  this link https://www.usps.com/help/claims.htm

 

 International Orders

While we do offer 1st Class International it is NOT recommended as it cannot be tracked after it leaves the United States. Therefore, we hold no guarantees on delivery when you choose 1st class International mail.  

We HIGHLY recommend that you ship Priority International as it is the safest and traceable way to assure you get your package.

Pre-order Policy

ALL PRE-ORDERS ARE NOT 100% GUARANTEED

All pre-orders must be paid in full at the time of purchase. Due to limited quantities from distributors and the time in which I can pre-order Action Figures, this assures you get your item on time and in your hands faster.
In the case of a short stock from the distributor and your pre-order cannot be fulfilled, you will receive a full refund. 
Cancelling an order during a pre-order which has not come in-stock or shipped will result in a 15% restocking fee. So please consider your purchases.

 

If your pre-orders are mixed with in-stock items on the same purchase, we will wait until all items come in stock and ship together. If you want your in-stock items first, please do not order your items with pre-ordered items.

 

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