Due to increased incidents of packages getting stolen or lost, we must remind you that once a package leaves our office we are no longer responsible for it and we highly recommend you purchase ROUTE insurance at checkout to insure your package.
Route Shipping Insurance
- Lost a package and bought route insurance with your order? Visit https://claims.route.com
Shipping Policy
- All packages will be delivered with a tracking number and is traceable within your account.
- Flat rate shipping is our lowest cost delivery method but is also the slowest. No insurance is provided with this service. If you'd like to add insurance we recommend you add ROUTE insurance at checkout.
- Flat Rate plus signature confirmation is a service where you, the customer, must sign for the package when you receive it. This added step provides security to your delivery and prevents theft and loss.
- All action figures will be shipped in a sturdy box. The exceptions are single purchases of Little Armory model kits and Tamashii Nations effect pieces which are shipped in bubble enforce envelopes.
- Box can be available upon request at no extra charge for Little Armory model kits and Tamashii Nations effect pieces, so please message us before you order.
- The shop is open from 9am to 3pm PST Monday through Friday. If you place an order within those days and times, they will be processed same day. If an order is placed outside our business hours (such as the weekend), it will be processed during the next business day.
- If package gets damaged, lost or stolen we cannot be held responsible in any way. If any case this happens, you will need to file claims within post office at this link https://www.usps.com/help/claims.htm
- If a package is returned to Dstartoys due to an insufficient address, it is up to the buyer to pay the reshipping fee of $2.50 plus shipping cost and must provide the correct address. We do not alter any addresses when we ship out packages and it is up to the buyer to provide the correct address when ordering.
- We will no longer be offering express shipping within the USA as there is no guarantee of the arrival date of your order.
- Multiple separate orders placed on the same day may ship in one box. Please message us as soon as possible, if you'd like them shipped in separate boxes
- Once a package is sent out we have no control of when it gets to you, so we offer no guarantees or refunds on a delivery date.
International Orders
- While we do offer 1st Class International it is NOT recommended as it cannot be tracked after it leaves the United States. Therefore, we hold no guarantees on delivery when you choose 1st class International mail. This service has been known to lose more than 60% of our packages. Please consider the risk.
- International Envelope Flat Rate only applies for action figure parts and will be shipped in a padded envelope. This service holds no guarantee of delivery due to USPS 1st class international policies and dstartoys hold no responsibility. Please consider the risk before purchasing.
- We HIGHLY recommend that you ship Priority International, UPS, or DHL as it is the safest and traceable way to assure you get your package.
- All International orders are susceptible to Import Tax. Dstar Toys is not responsible for any import tax that can occur and it is up to the customer to pay the import tax.
Pre-Order Policy
ALL PRE-ORDERS ARE NOT 100% GUARANTEED
- All pre-orders have a $5 down payment plus shipping that is non-refundable and will be subtracted from your total upon release.It is recommended to not pay the remaining balance until the figure is released. This is due to pre-orders not being 100% guaranteed.
- Pre-Orders must be ordered one at a time and will be shipped upon arrival at our store.
- In the case of a short stock from the distributor, and your pre-order cannot be fulfilled, you will receive a full refund of your down payment and shipping cost.
- Upon release, you will be receiving an e-mail to pay the remainder of your order. Please pay promptly as pre-orders that are left unpaid within 7 days of receiving the 1st email to pay the remainder, will be subject to cancellation (without down payment and shipping refunded).
- If you cancel an order upon release or before release, you will not be receiving your down payment ($5 plus shipping) back as it is nonrefundable. So please consider your purchases.
- Canceled fully paid pre-orders will have a 20% restocking fee plus the shipping fee. Again, we ask you please consider all your pre-order purchases.
COVID-19 UPDATE
We ask all of customers to please be patient during this pandemic, as all shipping services have been delayed due to COVID19 restrictions and there is no guarantee of an arrival date.
Here is an updated list of international restrictions of shipping outside of the USA from dstartoys.com:
https://about.usps.com/newsroom/service-alerts/international/welcome.htm