COVID-19 UPDATE
- We ask all of customers to please be patient during this pandemic, as all shipping services have been delayed due to COVID19 restrictions and there is no guarantee of an arrival date.
- Once a package leaves our office we are no longer responsible for it and highly recommend you purchase ROUTE insurance at checkout to insure your package.
- Here is an updated list of international restrictions of shipping outside of the USA from dstartoys.com:
https://about.usps.com/newsroom/service-alerts/international/welcome.htm
- We will no longer be offering express shipping within the USA as there is no guarantee of the arrival date of your order.
Shipping Policy
- All packages will be delivered with a tracking number and is traceable within your account. For additional optional services like signature confirmation or insurance, you will need to contact me directly through Facebook chat or e-mail.
- All action figures will be shipped in a sturdy box. The exceptions are single purchases of Little Armory model kits and Tamashii Nations effect pieces which are shipped in bubble enforce envelopes.
- Box can be available upon request at no extra charge for Little Armory model kits and Tamashii Nations effect pieces, so please message us before you order.
- The shop is open from 9am to 5pm PST Monday through Friday. If you place an order within those days and times, they will be processed same day. If an order is placed outside our business hours (such as the weekend), it will be processed during the next business day.
- If package gets damaged, lost or stolen we cannot be held responsible in any way. If any case this happens, you will need to file claims within post office at this link https://www.usps.com/help/claims.htm
International Orders
- While we do offer 1st Class International it is NOT recommended as it cannot be tracked after it leaves the United States. Therefore, we hold no guarantees on delivery when you choose 1st class International mail.
- We HIGHLY recommend that you ship Priority International, UPS, or DHL as it is the safest and traceable way to assure you get your package.
Route Shipping Insurance
- Lost a package and bought route insurance with your order? Visit https://claims.route.com/
Pre-Order Policy
ALL PRE-ORDERS ARE NOT 100% GUARANTEED
- All pre-orders have a $5 down payment plus shipping that is non-refundable and will be subtracted from your total upon release.It is recommended to not pay the remaining balance until the figure is released. This is due to pre-orders not being 100% guaranteed.
- Pre-Orders must be ordered one at a time and will be shipped upon arrival at our store.
- In the case of a short stock from the distributor, and your pre-order cannot be fulfilled, you will receive a full refund of your down payment and shipping cost.
- Upon release, you will be receiving an e-mail to pay the remainder of your order. Please pay promptly as pre-orders that are left unpaid within 7 days of receiving the 1st email to pay the remainder, will be subject to cancellation (without down payment and shipping refund).
- If you cancel an order upon release or before release, you will not be receiving your down payment back as it is nonrefundable. So please consider your purchases.