Shipping and Pre-Order Policy – Dstar Toys


  • We ask all of customers to please be patient during this pandemic, as all shipping services have been delayed due to COVID19 restrictions and there is no guarantee of an arrival date. 
  •  Once a package leaves our office we are no longer responsible for it and highly recommend you purchase ROUTE insurance at checkout to insure your package.
  • Here is an updated list of international restrictions of shipping outside of the USA from dstartoys.com:
  • We will no longer be offering express shipping within the USA as there is no guarantee of the arrival date of your order.
  • All action figures will be shipped in a sturdy box. The exceptions are single purchases of Little Armory model kits and Tamashii Nations effect pieces which are shipped in bubble enforce envelopes.
  • Box can be available upon request at no extra charge for Little Armory model kits and Tamashii Nations effect pieces, so please message us before you order.
  • The shop is open from 9am to 5pm PST Monday through Friday. If you place an order within those days and times, they will be processed same day. If an order is placed outside our business hours (such as the weekend), it will be processed during the next business day. 

 

 International Orders

  • While we do offer 1st Class International it is NOT recommended as it cannot be tracked after it leaves the United States. Therefore, we hold no guarantees on delivery when you choose 1st class International mail.  
  • We HIGHLY recommend that you ship Priority International, UPS, or DHL as it is the safest and traceable way to assure you get your package.

Route Shipping Insurance 

  • Lost a package and bought route insurance with your order? Visit https://claims.route.com/
  • If you cancel an order upon release or before release, you will not be receiving your down payment back as it is nonrefundable. So please consider your purchases.

 


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